BRIDGETOWN, Barbados, CMC – Prime Minister Mia Mottley’s administration will be taking a significant step towards improving public service delivery with the launch of its new Citizen Services Contact Centre (CSCC) next Tuesday.
As part of the Government’s commitment to providing citizen-centric governance, the initiative has been designed to make it more convenient for Barbadians to voice concerns, file complaints, and offer suggestions about government services, all from the comfort of their homes.
The Government says the Contact Centre will be staffed by a team of highly trained and dedicated agents who are committed to providing prompt, courteous, and professional service. The facility will also process communications from citizens that are received via telephone calls, email, or WhatsApp messaging.
However, the role of the CSCC team will not replace frontline telephone, e-mail, or messaging services in ministries, departments, and agencies (MDAs).
The CSCC is intended to work with existing call centers of the Government to respond to – reports of dissatisfaction with the quality of government service in any area of public service delivery calls related to critical services, requests for information on government programs, policies, and procedures and feedback on government services and suggestions for improvements.
The launch of the CSCC is seen as one that underscores the Government’s commitment to transparency and accountability.
By centralizing communication and making services more accessible, the Contact Centre will empower citizens to participate actively in shaping their communities and government.
“The Citizen Services Contact Centre is a game-changer for how citizens interact with their Government. “This initiative is about putting people first and ensuring everyone has equal access to the services they need. We are confident that the contact center will make a significant difference in the lives of Barbadians.
“This is just the first step in the process. Over the long term, the Government will be working to standardize call center services to further enhance citizen satisfaction with the delivery of government services,” said Minister in the Prime Minister’s Office with Responsibility for Culture Dr. Shantal Munro-Knight.
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