KINGSTON, Jamaica, CMC – The Students’ Loan Bureau (SLB) says more than 6,000 clients have made overtures towards its recently launched Debt Reset Programme, with an estimated 3,600 clients having already applied under the programme.
The SLB said that of this group, 800 have sought the arrears credit, while 2,900 have applied for the ‘Good Standing’ credit of J$100,000 (One Jamaica dollar=US$0.008 cents).
SLB director of Client Relationship Management Services, Cheryl Surju, said overall, some 25,000 customers stand to benefit from the initiative.
Under the programme, SLB is offering a limited-time initiative to assist borrowers with Targeted Loan accounts that are in arrears as of October 31, 2025.
Eligible persons will receive a 100 per cent waiver of late fees and insurance charges, and a 50 per cent waiver of interest arrears as at October 31, 2025, once the borrower pays the outstanding arrears within the programme window.
Additionally, a one-time credit of up to J$100,000 will be made to accounts in Good Standing as of October 31, 2025.
Surjue said that the good standing credit for onboarded applicants has been successfully applied to their accounts.
“So if they should go online now, they will see that amount applied to their account,” she said, reiterating that clients will be required to make principal payments in arrears to receive the benefits under the programme.
“The customer can either clear the principal arrears in one go, or they can schedule the payments for the principal arrears and the 50 per cent interest arrears over the period. That will give them a… fresh start in terms of getting back on track and start making their monthly payments on time,” she said.
Meanwhile, SLB’s Debt Recovery Manager, Owin Watson, emphasised that customers who qualify for the good standing credit must first be onboarded to the platform to access the Bureau’s portal and confirm that the benefit has been, or will be, applied to their loan accounts.
The onboarding process includes visiting the agency’s website, completing the Taxpayer Registration Number (TRN) verification, and filling out personal information.
“Once they have successfully onboarded, they’ll be able to download their statements, and they’ll see the credit visibly on their loan statements,” Watson said.
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